SPCHG is monitoring the developments of COVID–19 carefully, responding to the most up-to-date information regarding the spread of the virus. We are following recommendations from the State and Federal Government to ensure that we are doing everything we can to keep staff, tenants and clients healthy.
Some key measures we have implementing have meant that the way in which we run services and property management are delivered differently:
- We are pleased to have all our staff still working normal hours but remotely
- Calls to our phone number are going a call centre and are being referred to relevant staff
- Staff are meeting daily via video conferencing whilst board meetings are happening as scheduled via video conferencing
- Staff are calling tenants to check in, see how they are managing the situation and that they understand the recommended best practice and isolation requirements
- We are organising and delivering meals and grocery items to people are struggling to get what they need or are required to isolate. Please contact the staff if you are need help
- We are putting out a weekly newsletter to stay in touch and to get out vital government and community updates.
Our aims are to help keep everyone well and supported and to do our bit to help stop the spread of the virus. If you have ideas or resources to help us support tenants in these challenging times, please get in touch on (03) 9696 1128 or firstname.lastname@example.org.
INFORMATION FOR TENANTS & CLIENTS
Changes to our service delivery
To help minimize the spread of COVID-19 in the community, SPCHG has enabled all staff to work remotely until further notice.
Any SPCHG tenant or client in need or support or advice, can contact our team on the regular number (9696 1128) and we will call you back. SPCHG staff are continually ensuring we have the most recent information about medical services, places to get tested, food services, and more. Please do not hesitate to reach out.
This decision is challenging given our purpose to provide community connection, affordable accommodation and support to vulnerable people who have been through a period of homelessness.
Please reach out to the Housing Program or Youth Housing Support Team if you require any assistance. If you have ideas or resources to help us support tenants in these challenging times, please get in touch on (03) 9696 1128 or email@example.com.
Repairs and maintenance
We are still conducting repairs and maintenance within our properties, however due to the risk of COVID-19 spreading, we are limiting our repairs to urgent requests for the time being. We are working closely with our contractors to ensure that they take the necessary precautions to protect our tenants and themselves through this period. We have developed a series of procedures to support this.
If you have a maintenance request please call (03) 9696 1128, press number 2, and report your problem. This will then be passed onto the housing team.
There may be circumstances where maintenance requests will be delayed. Due to this unprecedented situation we find ourselves in, our team and contractors may have difficulty attending jobs promptly due to restrictions. We will do everything we can to ensure it is done as quickly as possible, but we ask you to follow some simple steps to minimise maintenance issues:
- Keep your fob / key with you at all times
- Do not have guests over
- Maintain airflow in apartment
- Don’t flush anything other than toilet paper down the toilet
- Take care not to overload power points (no connecting power boards together to create more sockets).
- Don’t tip oils or fats down the sink, these can cause blockages.
- Don’t leave appliances and lights on when not in use or needed.
What to do if there is a change in your financial circumstances?
We know that times are difficult for everyone currently. We are committed to working with our clients and tenants to help get us all through this difficult period. It is still imperative that tenants pay their rent to allow our organisation to continue to provide affordable housing. Community housing is funded solely by rent collected.
Please speak to our staff in the first instance, if you are experiencing financial difficulty.
What we ask of you
- Please follow the notices and instructions in the information provided to you regarding protecting yourselves and others from the spread of COVID-19.
- If you are in isolation, or feeling unwell, suspect you have COVID-19 or been in contact with someone who has, let the staff at SPCHG know ASAP and we will help you through this period.
HOW TO PROTECT YOURSELF AND OTHERS
Although SPCHG is doing all we can to help you through this period, the best protection comes from actions you take. To ensure you remain healthy and safe, we encourage everyone to follow DHHS guidelines to help prevent the spread
- Washing your hands regularly for at least 20 seconds with soap. If this is not available, use hand sanitiser.
- Sneeze and cough into a tissue, or your elbow.
- Avoid touching your eyes, nose and mouth.
- Clean and disinfect regularly touches surfaces in your home, such as door knobs, phones, table top, bench tops, etc.
- Make sure you social distance from your neighbours and keep 1.5 meter distance at all times.
- Stay at home, in your Unit, unless you are going to the shops, seeking medical help, caregiving, going to work or study.
If you need advice on anything feel free to contact the staff at SPCHG (9696 1128). If you are unsure about COVID-19 related queries, call the hotline (1800 675 398) or visit their website (https://www.dhhs.vic.gov.au/coronavirus).